Banner

FAQs

Skinflow is an online store dedicated to providing high-quality skincare, beauty, and wellness products. We carefully select our products to ensure they are safe, effective, and suitable for different skin types. Our catalog includes cleansers, moisturizers, serums, face masks, beauty accessories, and more.

Yes! At Skinflow, we guarantee 100% authentic and original products sourced directly from trusted brands and suppliers. We do not sell fake, expired, or duplicate items. Every product goes through a quality check before shipping, so our customers always receive genuine skincare and beauty solutions.

Skinflow provides detailed descriptions and usage instructions for each product. You can find recommendations for different skin types such as dry, oily, combination, or sensitive skin. If you are unsure, you can contact our customer support team, and they will help you select the best product according to your skin concerns.

Yes, we ship worldwide! Skinflow partners with trusted courier services to ensure safe and timely delivery. Shipping charges and delivery times vary depending on your location, and all costs will be shown at checkout before confirming your order.

Delivery times depend on your location. For local orders, it usually takes 2–5 business days, while international orders may take 7–14 business days. You will receive a tracking number via email once your order has been shipped, so you can track it anytime.

Yes, Skinflow accepts returns and exchanges under certain conditions. The product must be unused, unopened, and returned within 7 days of delivery. For hygiene and safety reasons, opened skincare or beauty products cannot be returned. Please contact our support team to process a return or exchange request.

We accept a variety of secure payment methods, including credit/debit cards, PayPal, bank transfers, and cash-on-delivery (where available). All online payments are processed through secure and encrypted gateways to ensure your safety.

Once you place an order on Skinflow, you will receive an email and/or SMS confirmation with your order details. You can also log in to your account to track the status of your order at any time.

Yes! We frequently run seasonal promotions, bundle discounts, and exclusive offers for our loyal customers. By signing up for our newsletter, you’ll be the first to know about new arrivals, sales, and special deals.

You can reach our support team via email, phone, or live chat. We are available 7 days a week to answer your questions, guide you in choosing the right products, and assist with orders, returns, or payments. Our mission is to provide the best shopping experience for every customer.

Bg-img

Copyright @2022 Namid. All rights reserved.